WhatStay – WhatsApp AI Assistant for Hotel Booking Automation (SaaS)

WhatStay is a WhatsApp AI Assistant for hotel booking automation. It is perfect for small hotels, resorts, villas, guest houses, and hospitality businesses that mainly receive bookings and guest inquiries through WhatsApp. Here, each hotel owner can subscribe to a plan and get their own dashboard. Through this dashboard, hotel owners can connect and manage multiple WhatsApp numbers according to their subscribed pricing plan limits. The WhatsApp AI Assistant helps hotel owners fully automate guest communication, booking requests, reservation management, and payment collection.

The AI Assistant can communicate with hotel guests automatically on WhatsApp, collect booking information such as check-in/check-out dates, number of guests, room preferences, and other booking details (which can be specified by hotel owners from the dashboard), then automatically store the booking request in the hotel dashboard.

Hotel owners can also train the AI Assistant using document files containing hotel information, policies, FAQs, etc… This allows the AI Assistant to answer common guest questions automatically 24/7.

If guests want to view room details, the AI Assistant can also share room detail page links with them, where they can view room photos, videos, amenities, pricing, and other room-related information.

If the AI Assistant cannot answer a question, it can ask the guest to contact the hotel directly by sharing the hotel’s phone number and email address with the guest.

After collecting booking details, the system automatically creates a booking request inside the dashboard and notifies the guest on WhatsApp. Hotel staff can then send payment links directly through WhatsApp with a single click from the dashboard.

Once payment is completed, guests automatically receive booking confirmation messages on WhatsApp. After that, hotel staff can also manage room assignments, booking statuses, stay statuses, and guest reservations from the dashboard.

Additionally, hotel owners can add multiple staff members to their dashboard. The system includes a staff role and permission feature that allows hotel owners to create different roles with custom permissions and assign staff members accordingly. These staff members can access the dashboard on behalf of the hotel owner and manage rooms, bookings, reservations, and other hotel operations based on their assigned permissions.

The system also includes hotel service settings and a complete room management system. Hotel owners can manage rooms, different room prices (regular price, seasonal price, weekend price, seasonal + weekend price), set check-in/check-out times, enable or disable booking cancellations, configure cancellation deadlines before check-in, and set refund percentages for cancellations.
They can also manage coupons, fees, taxes, amenities, and room categories directly from the dashboard. Additionally, hotel owners can manage room bookings by statuses such as pending, approved, cancelled, active, and running bookings. They can also manage check-ins, delayed check-ins, check-outs, delayed check-outs, today’s booked rooms, and room refund requests from the dashboard.

The system also includes support ticket management, WhatsApp notification template management, Mail templates, 19 online and unlimited offline payment gateway support, multilingual and RTL supported system, additional AI token purchase system, advanced keyword builder system & more.