WhatsOmni – AI Omnichannel Messaging, CRM Automation SaaS for Marketing, Leads, Sales Support

WhatsOmni is a self-hosted, enterprise-grade multi-tenant Omnichannel Customer Engagement SaaS, Conversational AI Engine, and Sales CRM platform built for agencies, B2B enterprises, e-commerce stores, and SaaS entrepreneurs. It unifies customer conversations across 8 major messaging channels—including WhatsApp (Official Cloud API & Unofficial Baileys QR), Instagram Direct, Facebook Messenger, Telegram, Multi-Gateway SMS (Twilio, Vonage, Plivo, MessageBird, Sinch, Telnyx), Two-Way Email (IMAP/SMTP), and an embeddable Live Chat widget—into a single, real-time command center.

Supercharged with standalone AI ChatBots, a visual drag-and-drop Automation Flow Builder with an AI Prompt-to-Flow Generator, Vector RAG Knowledge Bases, a comprehensive Multi-Gateway Payment System (Stripe, Razorpay, Paystack, Flutterwave), a Multi-Currency Pricing Engine, live AI Token & Usage Telemetry, a Kanban Deals CRM, Multi-Host Staff Calendar Booking, and automated Shopify & WooCommerce Abandoned Cart Recovery, WhatsOmni provides a complete, turnkey foundation to launch your own profitable SaaS business in minutes.

2 Configurable AI Operational Business Models: WhatsOmni gives platform owners flexible monetization control with two built-in operational modes:

• 1. Master Managed Fixed Model (Feature Routing Matrix): The Super Admin supplies master platform API keys in the central vault and assigns fixed AI models per feature across a multi-feature routing matrix (e.g., AI ChatBots → Claude 3.5 Sonnet / GPT-4o, Prompt-to-Flow Builder → GPT-4o, Flow AI Generation Nodes → Llama 3.3 70B, RAG Knowledge Base Embeddings → Gemini 1.5 Flash / text-embedding-3-small, Smart Inbox Replies → Groq LPU). Tenants enjoy an instant, zero-setup AI experience with usage quota enforcement.
• 2. Bring Your Own Key (BYOK) Model: Tenants securely input and store their own encrypted API keys (OpenAI, Anthropic Claude, Google Gemini, Groq, DeepSeek, xAI Grok, Mistral, OpenRouter). The SaaS platform owner incurs zero third-party AI API costs, and tenants have complete autonomy over their preferred models and provider billing.

Multi-Gateway Payment & Multi-Currency SaaS Engine:

• 4 Global & Regional Payment Gateways: Built-in native support for Stripe (Global cards & customer portal), Razorpay (India UPI, net banking & cards), Paystack (Nigeria, Ghana, South Africa & Kenya), and Flutterwave (Pan-African & international payments). Supports one-click Test / Live mode switching, credential encryption, in-app connection testing, and automated webhook lifecycle synchronization.
• Multi-Currency System: Super Admin can manage unlimited global currencies (ISO codes, custom symbols, active/default statuses) and define multi-currency pricing tiers (monthly and annual) for all subscription plans.
• AI Usage Tracker & Real-Time Token Telemetry: In-depth tracking of prompt tokens, completion tokens, total token consumption, millisecond latency, and estimated inference cost (USD) per turn. Filterable by date range, provider, AI model, and platform feature with visual telemetry graphs.

Core Platform Highlights:

• AI ChatBots (Dedicated No-Code Persona Engine): Configure standalone AI conversationalists with custom system personas, temperature controls, attached vector RAG knowledge bases, business hours schedules, fallback messages, and automatic human handoff escalation rules directly attached to any messaging channel.
• Visual Drag-and-Drop Automation Flows: Full conversational workflow canvas (React Flow) with 14+ node primitives, interactive buttons/lists, conditional branches, CRM mutations, webhook dispatches, and an integrated AI Prompt-to-Flow Generator that turns natural language prompts into complete visual graphs in seconds.
• Intelligent 4-Tier Inbound Message Router: Directs incoming messages through an optimized priority hierarchy: (1) Active Flow waiting for user reply → (2) Keyword Trigger matches → (3) Channel-bound Automation Flow → (4) Channel-bound AI ChatBot → Real-Time Shared Human Inbox.
• Real-Time Shared Team Inbox: High-performance bidirectional messaging powered by Laravel Reverb WebSockets. Features agent presence, live typing indicators, internal yellow notes with @mentions, /shortcut canned responses, conversation assignment, and an instant CRM/E-Commerce context side-drawer.
• E-Commerce Abandoned Cart Recovery: Ingests real-time webhooks from Shopify and WooCommerce, schedules 30-minute delayed background queue dispatches, generates unique merchant discount coupons, and delivers automated recovery messages over WhatsApp or SMS.
• Multi-Host Staff Scheduling & Public Booking Links: Manage staff availability, round-robin auto-assignment, buffer times, Google Calendar OAuth sync, and public booking portals (/book/[slug]) with instant Google Meet, Zoom, or Microsoft Teams meeting links.
• 10-Language Complete Localization (LTR + RTL): Full translation key parity across English, Hindi, Spanish, French, German, Italian, Portuguese, Indonesian, Vietnamese, plus native Right-to-Left (RTL) layout support for Arabic and Hebrew.

Super Admin Control Plane & SaaS Governance

The Super Admin plane provides SaaS owners with end-to-end governance over workspaces, multi-gateway billing monetization, currency management, AI keys, AI usage telemetry, transactional mail delivery, legal pages, and technical support.

• Tenant Directory & Audit-Logged Impersonation: View all registered workspaces, inspect subscription states, modify plan tiers, adjust flow credits, suspend/reactivate accounts, and launch secure, audit-logged tenant session impersonation for instant customer troubleshooting.
• Multi-Gateway Payment Management (Stripe, Razorpay, Paystack, Flutterwave): Configure active payment gateways with live/test API keys, webhook signing secrets, in-app connection testing, and automated subscription status synchronization.
• Multi-Currency Pricing & Plan Provisioning: Create tiered subscription plans (e.g., Free, Starter, Pro, Enterprise) with custom seat caps, channel quotas, campaign allowances, automation limits, and flow credits. Define custom prices per currency (USD, EUR, GBP, INR, NGN, KES, GHS, ZAR, BRL, AED, etc.) with automatic gateway plan provisioning.
• Central AI Vault & 2 Operational Modes: Switch between BYOK and Master Fixed modes. Manage master keys for OpenAI, Anthropic, Gemini, Groq, DeepSeek, xAI, Mistral, and OpenRouter, and route specific platform features to optimal LLM models.
• Platform AI Usage Telemetry & Analytics: Monitor total AI tokens consumed across the platform, aggregate estimated inference costs, breakdown by provider and model, and view top consuming tenant accounts with full audit logs.
• Dynamic System Mailer: Configure system-wide transactional email delivery via custom SMTP or Resend API directly from the UI, with mandatory live test dispatch validation before saving.
• Support Ticket Desk: Manage tenant helpdesk inquiries with priority badges, attachment previews, threaded administrative replies, and automated status workflows.
• Legal CMS & Custom Pages: Built-in sanitized rich content editor managing Terms of Service, Privacy Policy, Cookie Policy, Refund Guidelines, and custom landing pages served dynamically at /[slug].
• Real-Time Telemetry & System Health: Monitor platform MRR/ARR, tenant growth metrics, WebSocket socket health, Redis queue depth, and database connection status.