uNexGenDesk – AI-Powered Helpdesk Ticket System

uNexGenDesk is a support ticket system (helpdesk) — one place for customer questions. Every request becomes a trackable ticket your team can reply to, assign, prioritise, and resolve. it also includes a Knowledge Base, FAQs, live chat, a Bot Agent, workflows, an Announcement Center, marketplace purchase verification, optional Ticket AI (Copilot), Notification Providers (Slack and others), Automation Platforms (Zapier), an Experience Platform (product tours), and privacy tools (GDPR and a Cookie & Script Manager).

Enterprise Helpdesk Built In

Marketplace purchase verification, AI copilots, live chat bots, automation, and GDPR-ready privacy — one self-hosted platform authors and support teams actually run.

• AI-Powered Support Copilot

  AI — Draft smarter replies, summarize long threads, auto-classify tickets, and detect sentiment — so agents resolve faster with higher-quality answers.

• Marketplace Purchase Verification

  Integrations — Connect Envato, Lemon Squeezy, Freemius, or Easy Digital Downloads. Sync products and sales, then require a valid purchase before a ticket is accepted.

• Live Chat & Help Widget

  Omnichannel — Meet customers in real time with agent presence, knowledge search, topic chips, and offline capture — then convert any chat into a tracked ticket.

• Bot Agent & Visual Flows

  Automation — Answer common live-chat questions automatically with a visual flow builder — greet, collect details, escalate to a human, or end the conversation.

• Workflow Automation & SLA

  Automation — Build rules for auto-assignment, smart routing, SLA policies, scheduled tasks, and signed webhooks — without writing code.

• Knowledge Base & AI Suggestions

  Self-Service — Publish FAQs customers can search, surface AI knowledge suggestions in the composer, and track helpfulness so content keeps improving.

• Omnichannel Ticket Workspace

  Omnichannel — Email piping, public replies, private notes, tags, custom fields, canned responses, and attachments — everything an agent needs on one screen.

• Team Notification Providers

  Integrations — Push ticket events to Slack, Discord, Telegram, Microsoft Teams, and more — so agents see new work in the channels they already watch.

• Zapier & Automation Platforms

  Integrations — Send ticket, chat, and marketplace events to HubSpot, Trello, Jira, or Mailchimp with catch-hook URLs and ready-made templates — no custom code.

• Modern Customer Portal

  Customer Experience — A branded portal with smart ticket submission, My products, draft saving, duplicate detection, knowledge suggestions, and dark mode.

• Executive Analytics Dashboard

  Analytics — Track response times, agent workload, team performance, category volume, and knowledge-base health from live operational metrics.

• Announcement Center

  Communication — Publish banners, modals, and toasts to customers or staff with templates, audience targeting, scheduling, delivery, and performance analytics.

• GDPR & Cookie Manager

  Privacy — Enable data export and deletion, retention policies, CCPA/ADA toggles, and a visual cookie banner with script categories, scanner, and consent logs.

• Localization & AI Translation

  Localization — Ship in 10+ languages with full RTL support, refine strings in the translation editor, and use AI translation to serve global customers faster.

• Enterprise Security & White-Label

  Security — 2FA, passkeys, SSO identity providers, CAPTCHA, audit logs, and a visual theme customizer — brand and lock down the helpdesk without touching code.