Zendo – Multi-Tenant WhatsApp CRM With AI Chatbot Laravel and Flutter

Zendo is a complete, production-ready customer messaging platform you can run as your own SaaS business. Your customers sign up for their own workspaces, connect their channels, and handle every conversation from one shared inbox — while you, the platform owner, control plans, branding, limits, and billing. It ships with a Laravel 12 + React 19 (Inertia) web application and a native Flutter (iOS + Android) staff app.

One shared inbox for WhatsApp, Instagram, Messenger, Telegram, and website chat — plus an AI sales agent, visual automations, broadcast campaigns, a full CRM, and multi-gateway SaaS billing you can resell.

What Zendo Can Be Used For

• Launch your own WhatsApp CRM SaaS — sell monthly/yearly subscriptions to businesses and keep 100% of the revenue.
• Agencies & resellers — create and manage child workspaces for your clients under one platform (agency mode + white-label).
• Sales & support teams — a shared team inbox so multiple agents answer WhatsApp, Instagram, Messenger, Telegram, and web chat from one screen.
• E-commerce & retail — share a product catalog, send quotes, track orders, and recover conversations that turn into deals.
• Lead generation businesses — capture leads from every channel, score them, and move them through a Kanban pipeline.
• Automated customer service — an AI agent answers common questions 24/7 from your own knowledge base and hands off to a human when needed.
• Field teams — the Flutter mobile app lets agents reply, manage contacts, and update the CRM on the go.

Key Features

Unified Team Inbox

• One inbox for WhatsApp Cloud API, CEQUENS, Instagram, Messenger, Telegram, and a website chat widget.
• Assign conversations, star, add internal notes, saved/quick replies, and media library.
• Real-time updates via Laravel Reverb (WebSockets) — falls back gracefully without it.
• WhatsApp calling support with a ringing UI on both web and mobile.

AI Sales Agent

• Knowledge-base chatbot that replies from your own uploaded documents (chunking + embeddings).
• Supports OpenAI, Groq, Gemini, Anthropic, DeepSeek, and OpenRouter.
• Custom tone, handoff keywords, and automatic human handoff on request.
• Per-tenant API keys with usage metered against plan limits.

Full CRM

• Contacts with E.164 phones, tags, notes, custom attributes, and a full timeline.
• Leads with status and score; Kanban deal pipelines with drag-to-move stages.
• Tasks with assignees and due dates, product catalog, quotations, and appointments.

Visual Flow Builder (Automations)

• Drag-and-drop automation builder (React Flow) with publishable versions.
• Triggers: inbound message, keyword, new conversation, order created, payment received.
• Nodes: send text, condition, delay, set variable, add/remove tag, assign agent, create lead, update contact, HTTP request, and AI reply.