Hiro – AI-Powered Front Desk for Healthcare Clinics SaaS Application

An AI voice agent that answers every clinic call 24/7 — booking appointments, looking up patients, verifying insurance, triaging symptoms and transferring to staff. Sold as a complete, ready-to-launch multi-tenant SaaS.

What is Hiro?

Front desks at busy clinics lose calls, miss bookings and burn staff hours on the phone. Hiro puts an intelligent AI voice agent on the clinic’s phone line. It answers around the clock, has a natural conversation with the caller, and actually does the work — checking the schedule, booking and rescheduling appointments, pulling up patient records (after verifying identity), running insurance eligibility checks, assessing urgency, and handing off to a human when needed.

It ships as a complete multi-tenant SaaS: one platform owner sells subscriptions to many clinics, each fully isolated, each with its own AI agent, staff, patients and branding. Pricing, plans, payment gateways, white-label branding and the marketing site are all editable from an admin panel — no code changes needed to launch your own business.

✨ Key Features

• AI Voice Agent (24/7) — Powered by Vapi. Answers inbound calls, holds a real conversation, and runs secure server-side tools to get things done. Two failed attempts auto-escalate to a human transfer.
• AI Call Center — Live call monitoring, searchable transcripts, recordings, caller sentiment and resolution tracking. Every AI action is logged.
• Smart Scheduling — Real-time availability checks, double-booking prevention, day & week views, and automated email reminders via queue + scheduler.
• Clinical Triage — Configurable triage rules & keywords let the AI assess urgency and route patients to the right level of care or escalate emergencies instantly.
• ️ Insurance Verification — Real-time eligibility checks and claim submission through pluggable gateways (Claim.MD & Stedi).
• Visual Workflow Builder — Drag-and-drop nodes and edges to design the agent’s conversation flow, then deploy it straight to the live voice assistant.
• Analytics & Insights — Call volume, AI resolution rate, handle time, patient sentiment and category breakdowns, with CSV export.
• Stripe Billing — Subscriptions, checkout, customer portal, plan swap & cancel, webhooks and usage metering — integrated directly.
• White-Label Branding — Set the app name, light/dark/dashboard logos and favicon. Edit the public marketing site, menus and per-clinic landing pages — no code.
• Multi-Tenant + Roles — Every clinic isolated by tenant. Six roles (super admin, owner, provider, staff, billing, customer) with strict, scoped access.
• Dark / Light Mode — A theme toggle in the top bar for every user, with the preference remembered across sessions.
• Web Installer — A first-run setup wizard checks requirements, configures the database and creates the admin. Install in minutes, no terminal needed.

How the AI Voice Agent Works

A caller dials the clinic. The AI greets them, understands intent, and calls secure server-side tools to complete real tasks. Sensitive actions stay locked until the caller’s identity is verified with a date-of-birth check.

• Look up patient — finds the patient record after verifying identity.
• Book appointment — checks live availability and reserves a slot.
• Reschedule / cancel — moves or cancels an existing appointment.
• ️ Verify insurance — runs a real-time eligibility check.
• Assess urgency — triages symptoms against clinic rules.
• ☎️ Transfer call — warm-transfers to clinic staff when needed.

️ Two Panels, One Platform

Platform Admin (SaaS Owner)

• Manage all clinics (tenants) & users
• Create plans & pricing — synced to Stripe
• Per-plan feature flags & usage limits
• Pluggable payment gateways
• White-label branding & marketing site
• SMTP, Claim.MD and platform settings
• Impersonate a clinic for support

Clinic Panel (Staff)

• Dashboard with live KPIs
• AI call center & transcripts
• Appointments & smart scheduling
• Patients & providers
• Insurance verification & claims
• AI agent config, triage & workflows
• Analytics, integrations & billing