DeskHive – Laravel Support Ticket Knowledge Base System

DeskHive is a standalone self-hosted help desk built with Laravel. Everything your support team needs in one application: ticket management, knowledge base, customer portal, agent portal, email-to-ticket pipeline, REST API, and more. No additional products or subscriptions required.

Whether you’re running an Envato shop, a SaaS product, or any business that needs organized customer support, DeskHive gives you a professional helpdesk out of the box. Install it on your server, configure your departments and agents, and start resolving customer issues in minutes.

Built on our battle-tested Botble CMS core using Laravel 12, DeskHive is fast, secure, and fully customizable with complete source code included.

Key Features 

• Buy One Time & Get Free Updates Forever 
• Free Installation – If you face any problem during installation, we will help you and it’s FREE
• Support Tickets – Customers submit tickets with priorities (Low, Medium, High, Urgent), statuses, departments, categories, labels, and file attachments
• Knowledge Base – Self-service articles organized by categories with full-text search and helpful/not-helpful voting
• Customer Portal – Login, register, submit tickets, browse knowledge base, manage profile with social login (Google, Facebook, GitHub, LinkedIn, X, Envato)
• Agent Portal – Dedicated workspace with personal ticket queue, canned response shortcuts, real-time notifications, and performance metrics
• Email-to-Ticket Pipeline – Automatically create tickets from inbound emails via IMAP polling. Customer replies thread back to the original ticket
• REST API – Internal (admin) and external (agent) API with scope-based authentication for custom integrations
• Dark Mode – Full dark mode support across customer portal, agent portal, and auth pages
• RTL Support – Automatic right-to-left layout for Arabic, Hebrew, Persian, Urdu, and other RTL languages
• 39 Languages – Built-in translations with preferred language setting per customer/agent
• Reply Reactions – Like/unlike individual ticket replies for instant feedback
• Departments & Teams – Route tickets to the right team with auto-assignment rules
• Custom Fields – Add text, textarea, select, checkbox, and radio fields to the ticket form
• Canned Responses – Pre-written reply templates with keyboard shortcuts for faster responses
• Envato Integration – Verify purchase codes before ticket submission for Envato marketplace sellers
• License Manager Integration – Verify license codes via Botble License Manager
• Email Notifications – Customizable email templates for new tickets, replies, status changes, and assignments
• Activity Logs – Full audit trail of all ticket events
• Dashboard Widgets – At-a-glance counts for open, today’s, and unassigned tickets
• Reporting & Analytics – Ticket volume trends, agent performance, and resolution metrics
• Theme Customization – Colors, typography, logos, and auth page backgrounds via Theme Options
• Agent Password Reset – Agents can reset forgotten passwords via email
• 100% Responsive – Works perfectly on desktop, tablet, and mobile
• Built on Botble CMS (Laravel 12) – Used by thousands of customers worldwide
• Easy to install with UI – Web installer, no command line needed
• Fast support – We always reply your ticket within 1 business day